Modern Tech and Expert Service Overcome Legacy System’s Limitations
When Ross joined Gleneagles, he immediately recognized the constraints of their legacy system. He and Jackson helped the firm evaluate six potential alternative solutions. The advantages of Addepar, which offers features relevant to the needs of family offices, were clear and compelling. After an extensive vetting and due diligence process, the firm selected Addepar.
"One of our biggest concerns was that we had decades of data and history we didn’t want to lose. Addepar experts worked closely with our senior leadership to figure out what data was most critical to bring over. That was a big hurdle and Addepar handled it well."
Lyle Ross
Gleneagles realized that converting to a new system would take time and pose challenges internally, but notes that Addepar made the process virtually seamless. “One of our biggest concerns was that we had decades of data and history we didn’t want to lose,” recalls Ross. “Addepar experts worked closely with our senior leadership to figure out what data was most critical to bring over. That was a big hurdle and Addepar handled it well.”
Addepar’s training program and intuitive product design also contributed to the ease and speed of implementation. “The Addepar Academy training we attended during implementation was very good,” says Jackson, “and the easy user interface made it straightforward to educate our staff.” Jackson has also been pleased with Addepar’s service. “The support team never stumbled; they were never stumped. Every time we have had a question, they’ve been very helpful and responsive.”
"The support team never stumbled; they were never stumped. Every time we have had a question, they’ve been very helpful and responsive."
Catherine Jackson
Gleneagles began to experience the benefits of Addepar early in the partnership. Even for the most complex financial portfolios, Addepar provided accuracy, efficiency, and transparency in integrating, calculating, and reporting data. The ability to report on alternative investments was a differentiator and removed the need for manual calculations. “Those calculations took an incredible amount of time—that’s something that Addepar does automatically and we love and appreciate that,” says Jackson.