Exceptional support unlocks additional value
“The Addepar team brings a deep understanding of the wealth management industry that was indispensable as they helped us to customize templates so that we can efficiently and consistently deliver high quality reports to our clients.”
With Addepar, Boreal adopted a solution that addressed their key data consolidation and reporting requirements, and also found a partner that would work side-by-side with them to ensure they were able to fully leverage the platform capabilities. In contrast to the one-size-fits-all approach of their legacy platform, the Addepar team took a hands-on approach to understand the unique needs of Boreal’s practice.
“Addepar CEO Eric Poirier sent what we called the ‘dream team’ to Boreal’s office in Miami to make sure we got the platform configured properly to deliver the reports we needed,” said Gamez. “The Addepar team brings a deep understanding of the wealth management industry that was indispensable as they helped us to customize templates so that we can efficiently and consistently deliver high quality reports to our clients.”
Addepar also conducted training sessions with the Boreal team, tailored to their specific use cases. Boreal saw such benefits from the sessions that they signed on for a more comprehensive Client Success offering, with a dedicated resource assigned to work with them should they need help with a customized report or complicated client requirement. Through this expanded relationship, Boreal also gets access to office hours with the Addepar client success team to ensure all of their needs are being met.
“The moment you communicate an issue to the Client Success team, they understand the problem and are able to help,” said Gamez. “They are extremely knowledgeable about what we are doing and how to make the platform work for us. With their help, we’ve had very strong platform adoption by our team, which has led to tremendous efficiencies across the firm.”
Once the Miami team was fully onboarded onto the platform, Addepar shifted gears to onboard the team working out of the Switzerland office. The Addepar team worked through complex data onboarding and custodial requirements to ensure all data was comprehensive and complete. They also provided training and support for the Zurich team to ensure the transition to Addepar was as smooth as possible.
Technology that enables efficiency and a better client experience
Boreal has taken advantage of a number of innovative platform enhancements rolled out by Addepar since their initial onboarding to achieve further efficiencies and client experience improvements.
For example, Gamez noted that when Boreal first joined Addepar, “Our advisors were taking a lot of printed reports into meetings with clients and we were very interested in the mobile report capability Addepar was developing.” Since the mobile and tablet functionalities launched, Boreal has been rolling out the offerings to their advisors with a phased approach.
“We want to be very intentional in how we introduce mobile reporting and train our team on using this functionality. The feedback so far has been excellent. The reports are professional and convenient, and we’re providing a more modern digital experience for our clients, which they appreciate.”
A new proposal tool has also proven to be a welcome addition in the Addepar platform. “We were looking at proposal tools from third-party vendors, but then Addepar previewed their new tool at a Community Meetup we hosted for them in our Miami office,” said Gamez. “Right away we decided we’d adopt the tool built into Addepar instead, for both of our global offices. As our business grows, the Addepar platform is expanding with us to include powerful new capabilities. With each of the platform enhancements, our advisors and our clients are increasingly satisfied with the results.”