One major benefit that Three Bridge managers learned when working with Addepar’s Client Success team is that the team already understood the needs and reporting requirements for alternative investments. “It’s a massive advantage to have people with expertise like that,” said Sharkey. Ultimately, this significantly reduced the time Three Bridge spent on creating reports, empowering them to focus more deeply on their clients’ needs.
"Order of magnitude is not a strong enough term for the efficiencies we’re going to be able to bring to the table going forward."
Brett Sharkey
That expertise, plus the level of collaboration the Client Success team brings to the table, results in speedy problem-solving. And it’s been a huge benefit in building in-house expertise. Aggregating all the data to get an internal view of the firm’s entire book of business used to take four full days, said Sharkey. With Addepar, Three Bridge experts can build a view to display that data in about 10 minutes, he added, and “we can now have that same amount of data in four seconds.”
Overall, Sharkey described the level of satisfaction with Addepar and its Client Success team as an 11 on a 1-10 scale. “We haven’t come across something we wanted that they haven’t been able to deliver on,” he said. “Order of magnitude is not a strong enough term for the efficiencies we’re going to be able to bring to the table going forward.”