Tech Limitations Stunt Growth and Impact the Client Experience
Prior to onboarding Addepar, Tiedemann was experiencing some limitations when it came to its reporting capabilities. For example, the firm’s clients were interested in tracking a wide variety of assets, some of which could not easily be aggregated and accurately reported using Tiedemann’s legacy platform. This was a particular priority for impact investments – which is a core and differentiating offering for the firm. Tiedemann recognized the importance of providing clients with a better line of sight into this part of their portfolios, thereby enabling them to better align their investments to their values.
Furthermore, Tiedemann needed the ability to quickly and efficiently customize reporting to fit the needs of its growing client base, and advisors needed the ability to more easily produce comprehensive, accurate and timely reports - another challenge that the legacy reporting system could not solve for.
Kevin Moran, Chief Operating Officer at Tiedemann, led the charge in pushing for a technology upgrade for the firm. With a rapidly expanding client base and a broad range of technology requirements, Tiedemann realized that a technology upgrade was needed.
“We had a strong reputation and history in the financial advisory industry, but we knew we needed better technology to keep pace with the evolving needs of our clients and to provide the client experience that we can be all proud of.” Moran said.